Cases Subtab
These settings configure the initial required default case status values.
Status Start ID
This string specifies the NetSuite status Commerce web stores use to indicate that a case has been started. Options include:
-
1 – Not Started
-
2 – In Progress
-
3 – Escalated
-
4 – Re-opened
-
5 – Closed
|
ID |
cases.defaultValues.statusStart.id |
|
UI location |
My Account > Cases |
|
JSON file |
Case.json |
|
Configuration file (pre-Vinson) |
Configuration.js |
Status Close ID
This string specifies the NetSuite status Commerce web stores use to indicate the case has been closed. Options include:
-
1 – Not Started
-
2 – In Progress
-
3 – Escalated
-
4 – Re-opened
-
5 – Closed
|
ID |
cases.defaultValues.statusClose.id |
|
UI location |
My Account > Cases |
|
JSON file |
Case.json |
|
Configuration file (pre-Vinson) |
Configuration.js |
Origin ID
This string specifies the internal identifier of the case origin.
|
ID |
cases.defaultValues.origin.id |
|
UI location |
My Account > Cases |
|
JSON file |
Case.json |
|
Configuration file (pre-Vinson) |
Configuration.js |