External Case Capture Preferences
The following email case capture preferences are available on the External subtab of the Support Preferences page.
Preference |
Description |
---|---|
External Case Form Redirect URL |
Enter the web page you want customers to go to after submitting a case. This applies to cases sent from the Customer Center or the My Account Tab of your NetSuite website. |
Default Customer Center Case Form |
Select the online case form you want to link to in your Customer Center. Your customers access this form when they click Contact Support in the Customer Center. |
Create New Lead on No Match |
Check this box to create a lead record when case information submitted through the external case form does not match any existing records. |
Site Color Theme |
Select the color theme you want to display in the Customer Center. You can create custom color themes at Commerce > Site Builder > Appearance > Color Themes > New. |