External Case Capture Preferences

The following email case capture preferences are available on the External subtab of the Support Preferences page.

Preference	Description
External Case Form Redirect URL	Enter the Web page you want customers to go to after submitting a case. This applies to cases sent from the Customer Center or the My Account tab of your NetSuite Web site.
Default Customer Center Case Form	Select the online case form you want to link to in your Customer Center. Your customers access this form when they click Contact Support in the Customer Center.
Create New Lead on No Match	Check this box to create a lead record when case information submitted through the external case form does not match any existing records.
Site Color Theme	Select the color theme you want to display in the Customer Center. You can create custom color themes at Commerce > Site Builder > Appearance > Color Themes > New