1. Support Management
  2. Setting Up Case Management
  3. Setting Up Support Checklist
  4. Setting Customer Service Preferences
  5. External Case Capture Preferences

External Case Capture Preferences

The following email case capture preferences are available on the External subtab of the Support Preferences page.

Preference

Description

External Case Form Redirect URL

Enter the web page you want customers to land on after they submit a case. This applies to cases sent from the Customer Center or the My Account Tab of your NetSuite website.

Default Customer Center Case Form

Select the online case form you want to link to in your Customer Center. Your customers access this form when they click Contact Support in the Customer Center.

Create New Lead on No Match

Check this box to create a lead record if the case information from the external case form doesn't match any existing records.

Site Color Theme

Select the color theme you want to display in the Customer Center. You can create custom color themes at Commerce > Site Builder > Appearance > Color Themes > New.

Related Topics

General Notices