Inbound Support Email Preferences
The following fields are found on the Inbound Email subtab of the Support Preferences page.
If you use NetSuite OneWorld, you can use a separate inbound email address and anonymous customer placeholder for each subsidiary. For more information, see Setting Subsidiary-Level Support Preferences.
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Preference |
Description |
|---|---|
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NetSuite Address |
Use this email address to forward email from your support email address to NetSuite. When email arrives at this address, it is converted into case records in NetSuite. You need to configure your email server to activate this feature. For more information, see Using Email Case Capture
Warning:
Only use this email address for capturing email messages as case records. All messages sent to this address are converted to cases in your NetSuite account. |