Inbound Support Email Preferences
The following fields are found on the Inbound Email subtab of the Support Preferences page.
If you use NetSuite OneWorld, you can use a separate inbound email address and anonymous customer placeholder for each subsidiary. For more information, see Setting Subsidiary-Level Support Preferences.
Preference |
Description |
---|---|
NetSuite Address |
Use this email address to forward email from your support email address to NetSuite. When email arrives at this address, it is converted into a case record in NetSuite. You need to configure your email server to activate this feature. For more information, see Using Email Case Capture
Warning:
Only use this email address for capturing email messages as case records. All messages sent to this address are converted to cases in your NetSuite account. |