Ordering Support Lists
On the Ordering subtab of the Support Preferences page, you can change the order in which case-related fields are displayed on case records. To change the order, click the icon next to the field label. When the cursor changes to a four-way arrow, drag the field column to where you want it to appear.
Your support settings and defaults are complete. To manage how cases are routed, go to Setup > Support > Case Management > Case Rules and Setup > Support > Case Management > Case Territories. To manage case territories, go to Setup > Support > Case Management > Case Territories > New.