Setting Up Support Checklist

Use the checklist below to quickly set up the case workflow for your support team.

#	Task
1	Creating Case Types
2	Creating Case Origins
3	Creating Case Statuses
4	Creating Case Priorities
5	Creating Case Issues
6	Offering Support for Items
7	Setting Up Support Groups
8	Creating Case Rules
9	Creating Case Territories
10	Assigning Priorities to Territories
11	Setting Case Escalation Rules and Assignments
12	Using Email Case Capture
13	Online Case Forms
14	Customizing Case Forms
15	Customizing Support Notification Email
16	Setting Customer Service Preferences
17	Setting Up Customer Support in NetSuite OneWorld