Personal Information (PI) Removal
This topic applies to removing personal information to assist you in addressing your obligations related to privacy laws such as GDPR, CCPA and other similar regulations.
The Personal Information (PI) Removal feature enables NetSuite users with the appropriate permissions to remove personal information from NetSuite fields, records, and audit logs. The main purpose of PI removal is to help customers address privacy regulations related to data subject requests.
The right to be forgotten is one of the key requirements in recent privacy laws, including in General Data Protection Regulation (GDPR). Administrators can use the Personal Information Removal feature to replace the data stored in both the system log notes and the workflow history with a user-defined value. Examples of fields and records that can be addressed by the Personal Information Removal feature include: first names, last names, email address, social security number, credit card number, gender, and so on. The functionality is available on entity records, transactions, and custom records.
The Personal Information Removal feature:
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Improves compliance with privacy regulation
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Supports removing Personal Information data from record field values, notes logs, and workflow history
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Permits a privileged user to remove Personal Information data without contacting NetSuite Customer Support
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Replaces the Audit Trail History field value with a user-defined message
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Does not remove the Audit Trail History logs
You can perform individual information removal requests from within NetSuite. You can view all the requests that have been submitted, including who created the request, when it was created, and the current status of the request. For more complex requests, you can build the request from SuiteScript. For more information, see N/piremoval Module.
For more information about removing personal information, see the following topics:
Permissions
The following permission types are available for the Personal Information Removal feature:
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Remove Personal Information Create – User can create, edit, and delete requests.
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Remove Personal Information Run – User can approve, run and delete requests.
For more information, see NetSuite Permissions Overview and Permissions Documentation.
Supported Field Types
The Personal Information Removal feature supports removal of information for the following field types:
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Hyperlink
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Long Text
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Phone Number
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Rich Text Object
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Text Area
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Date
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Email Address
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Free-Form Text
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Security Number
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Address
The Personal Information Removal feature does not support removing details on sublist fields. For information about how to remove sublist field details, see Removing Personal Information on a Sublist Field.