Item Count Scenarios

The following table the scenarios, action taken by the user, and their impact. The Smart Count SuiteApp lets you count inventory items, serialized items, and lot numbered items.

Scenarios	User Action	Impact
Change in quantity on hand for an item during count.	On the Smart Count Preference page you have set the Default Action for On-Hand Change During Count preference. If this preference is set, the SuiteApp provides options based on the preferences set. For more information, see Setting Up Smart Count Preferences.	If you choose to continue count, the SuiteApp updates the existing item count record.
If you choose to recount, the SuiteApp creates a new item count record and cancels the existing record.
Recounting an item with Pending Approval or Tolerance Error statuses.	You performed spot count to recount the item.	The SuiteApp creates a new item count record and cancels the existing item count record upon recount.
You performed spot count to update the item's count quantity.	The SuiteApp updates the existing item count record.
Recounting an item with the status Approved.	You performed spot count to recount the item.	The SuiteApp creates a new item count record with the count type as Nondirected Count.
Rescanning an item whose count is already complete. If you want to rescan an item whose count is complete, the SuiteApp provides you options to either recount or update the existing count.	You performed spot count to recount the item.	The SuiteApp creates a new item count record and cancels the existing record.
You performed spot count to update the item's count quantity.	The SuiteApp updates the existing item count record. when the item is rescanned the same day and the status of the item count record is still Pending Approval or Tolerance Error. However, if the item is rescanned the following day,
Recounting an item with Pending Approval or Tolerance Error statuses on the same day.	-	The SuiteApp updates the existing item count record
Recounting an item with Pending Approval or Tolerance Error statuses on the following day.	-	The SuiteApp creates a new item count record for the item. The status of the existing item count record is changed to Count Superseded when you complete count.
Counting an item whose count is already In Progress or Paused by another counter at the same location and bin. For example, counter A starts counting item 100 at the Spring CC location in bin B1. When the count is in progress or paused, counter B attempts a directed or spot count for the same item at the same location and bin.	Another counter attempted a directed or spot count for the same item, location, and bin combination when the existing count was in progress or paused.	The SuiteApp blocks the count and displays the error message 'Item count already started by User A.' For both directed and spot counts, the SuiteApp allows only one counter at a time to count the same item, location, and bin combination, where applicable. This restriction applies when the existing count is in progress or paused. You can still count the same item at a different location.

Scenarios

User Action

Impact

Change in quantity on hand for an item during count.

On the Smart Count Preference page you have set the Default Action for On-Hand Change During Count preference.

If this preference is set, the SuiteApp provides options based on the preferences set. For more information, see Setting Up Smart Count Preferences.

If you choose to continue count, the SuiteApp updates the existing item count record.

If you choose to recount, the SuiteApp creates a new item count record and cancels the existing record.

Recounting an item with Pending Approval or Tolerance Error statuses.

You performed spot count to recount the item.

The SuiteApp creates a new item count record and cancels the existing item count record upon recount.

You performed spot count to update the item's count quantity.

The SuiteApp updates the existing item count record.

Recounting an item with the status Approved.

You performed spot count to recount the item.

The SuiteApp creates a new item count record with the count type as Nondirected Count.

Rescanning an item whose count is already complete.

If you want to rescan an item whose count is complete, the SuiteApp provides you options to either recount or update the existing count.

You performed spot count to recount the item.

The SuiteApp creates a new item count record and cancels the existing record.

You performed spot count to update the item's count quantity.

The SuiteApp updates the existing item count record.

when the item is rescanned the same day and the status of the item count record is still Pending Approval or Tolerance Error.

However, if the item is rescanned the following day,

Recounting an item with Pending Approval or Tolerance Error statuses on the same day.

The SuiteApp updates the existing item count record

Recounting an item with Pending Approval or Tolerance Error statuses on the following day.

The SuiteApp creates a new item count record for the item.

The status of the existing item count record is changed to Count Superseded when you complete count.

Counting an item whose count is already In Progress or Paused by another counter at the same location and bin.

For example, counter A starts counting item 100 at the Spring CC location in bin B1. When the count is in progress or paused, counter B attempts a directed or spot count for the same item at the same location and bin.

Another counter attempted a directed or spot count for the same item, location, and bin combination when the existing count was in progress or paused.

The SuiteApp blocks the count and displays the error message 'Item count already started by User A.'

For both directed and spot counts, the SuiteApp allows only one counter at a time to count the same item, location, and bin combination, where applicable. This restriction applies when the existing count is in progress or paused.

You can still count the same item at a different location.

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