Scheduling Pickups with Carriers
After you ship orders through the app, you can also send a pickup request. Your carrier sends a confirmation notice to the email address of the contact person that you specify on the request.
Orders shipped through the NetSuite UI can’t be accessed and included in pickup requests available through the app only.
To schedule pickups with carriers:
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From the Options menu, tap Schedule Pickups to open its mobile page.
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To include one or more shipping labels in a pickup request, do either of the following:
Tip:If you can’t find a label or order, you can change the date filter to All or select another number of months. Tap the table icon to open the popup window with the Filter By Date setting. For more information, see Filtering Table Data by Date.
If you can’t find a shipping label, you can also verify that it hasn’t been voided. For information about voiding labels, see Voiding Shipping and Return Labels.
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In the Scan/Enter Label field, scan or enter each label ID or order number. If you packed the orders through the app, you can also provide each pack carton ID.
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From the Label list, tap the box next to each shipping label ID.
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Tap Schedule Pickup.
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On the Pickup Schedule popup window, enter the pickup request details in the following fields:
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Contact Name – Enter the name of the contact in charge of the packages for pick up.
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Contact Number – Enter the phone number of the contact person.
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Email – Enter the email address to which you want the carrier to send pickup notifications.
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Earliest Pickup Date and Time – Enter the earliest possible date and time that your pickup can be scheduled.
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Latest Pickup Date and Time – Enter the latest possible date and time that your pickup can be scheduled.
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Tap Submit.
If you exceed any carrier limits, you may update your pickup details, such as the number of shipments or schedule, and retry.
A confirmation popup window appears with a pickup request number generated by your carrier. In the notification email from your carrier, you can view the confirmed date and time of your pickup schedule.
Ship Central doesn’t track whether a pickup has occurred. On associated item fulfillments, you can view and track delivery details. If you want to cancel a pickup, see Viewing or Canceling Scheduled Pickups.