1. Order Management
  2. Order Fulfillment and Shipping
  3. NetSuite Ship Central
  4. Ship Central Shipping
  5. Generating Return Labels from an RMA

Generating Return Labels from an RMA

Within the NetSuite UI, you can generate labels for sales orders that have shipping methods associated with shipping items created for Ship Central. Customer RMAs may be generated from orders fulfilled through the app or NetSuite UI and must be in Pending Receipt status. This capability doesn’t support standalone return authorizations even if you assign them a Ship Central shipping method.

To enable return labels for Ship Central, see Return Label Setup for Local Shipping.

After you generate a return authorization through one of the following ways, you can generate the return shipping label:

If you want to change the shipping method on the generated RMA, make sure that you select one created for Ship Central. To generate RMAs from fulfilled sales orders, see Entering a Linked Return Authorization.

When you enter your customer’s email address on the generated RMA, Ship Central uses it to send the return label. It also sends notifications in case you void the label or delete the RMA. For information about voiding labels, see Voiding Shipping and Return Labels.

To set up return addresses, see Entering Company Information for Shipping.

To generate return labels from an RMA:

  1. To access your generated RMA, go to Transactions > Customers > Issue Return Authorization > List.

  2. From Return Authorizations list, click View or Edit next to the RMA you want to open.

  3. On the Return Authorization page, make sure that the Created From field displays the correct order transaction that you want to process.

  4. (Optional) To change the shipping method, do the following:

    1. Click the Shipping subtab.

    2. In the Return Shipping Method field, you can select a different shipping method that must also be associated with a Ship Central shipping item.

  5. (Optional) To include a return reason, do the following:

    1. Click the Custom subtab.

    2. In the Reason for Return field, enter a reason for returning the order.

    The reason appears on the email notification you send to your customer, as described in step 6.

  6. (Optional) To send a copy of the return label to your customer, do the following:

    1. Click the Communication subtab.

    2. (Optional) Check the To Be Emailed box.

    3. In the field beside this box, enter the customer’s email address or multiple addresses separated by a comma.

  7. After you update any RMA details, click Save.

  8. Click Generate Return Labels.

  9. On the confirmation message at the header, you can view the return shipping label number.

    On the Communication subtab, you can view the email sent to your customer.

If you send return labels to customers, they can access it through the return label number that appears as both the link and password. They can print or save the return label from their end.

Within the NetSuite UI, you can access generated return labels from your file cabinet.

Related Topics

General Notices