Tracking Field Service Time on Mobile

You can track field service time on tasks that have been linked to activities for time tracking.

To track field service time:

1. On the Mobile task list screen, select the appropriate task.

2. Tap Start. This opens a popup window.

3. On the Start the Task window, the Start Time field defaults to the current time. You can edit the start time by tapping the clock icon.

4. Tap Start to begin tracking service time and create the activity record. If you tap Cancel, the task doesn't start and no time record is captured.

5. When the task is in progress, fill in any required information related to the task in the appropriate fields.

6. (Optional) To edit the task start time, complete the following:

   1. Tap the dimmed Started at x:xx AM or PM control.

      The Update the Task popup window opens.

   2. Tap the clock icon to edit the time.

   3. Tap Update to set the new start time.

   Note:

   You can track time for only one task. A banner indicating the current task appears at the bottom of the Mobile dashboard. The banner remains on screen when you check other pending tasks. Tap Continue to return to your active task. You have to complete your current task before you can track time for another.

7. When the task is done, tap Complete to open the Complete the Task popup window.

8. On the popup window, the Complete Time field defaults to the current time. You can edit the time by tapping the clock icon.

9. Tap Complete to end the task and record the completion time.

Related Topics

• FSM Service Time Tracking
• Setting Up the Track Service Time Feature
• Viewing Time Activities on Field Service Tasks
• Viewing Field Service Time Bills in the Employee Record

Additional Information

• FSM Activity Record
• FSM CRM Task Record
• FSM Time Bill Record

General Notices