Setting Up the Track Service Time Feature
Complete the following tasks to set up the Track Service Time feature:
Enabling the Track Service Time Feature
The feature is not enabled by default. To enable the feature, contact your NetSuite Account Manager.
Setting Up the Technician's Tasks
Ensure all tasks on the mobile app are set to Not Started for each technician. As only one task can be active at any time on the mobile, make sure that any in progress tasks have been completed in NetSuite.
If a technician finds that more than one task is active on the mobile, they may require the service manager to update tasks in NetSuite to resolve any inconsistencies.
Associating Field Service Task Types to Activities
After the Track Service Time is enabled in your account, you need to associate Field Service task types to the activities you want time tracked.
To associate Field Service Task types to Activity types:
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In the Global Search field, enter page: task type.
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From the results list, select Field Service Task Type.
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On the list page, click Edit beside the Field Service Task type you want to associate.
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From the Service Time Item list, select a Service Item.
Note:The Service Item should be an item for sale or resale with the base price set. This ensures accurate and consistent billing. For more information, see Service Items.
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Click Save.
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Repeat steps 3 – 5 for all Field Service Task Types you want to associate.