Service Items

A service item is an item you create to track time and record billable hours.

Service items are classified as Services for Purchase, Services for Resale, or Services for Sale.

For example, Wolfe Software creates a service item called Installation. Because Wolfe's employees are providing the service, this service is considered a Service for Sale. When entering time records, employees can select this item to identify the amount of time they spent installing software for a customer. Then, Wolfe Software can invoice the installation time to the appropriate customer.

Fulfillable/Receivable Status

When you use both the Advanced Billing and Advanced Shipping features, you can set a permanent status on service item records. This status enables or disables them to be fulfilled or received. Then, order processing is based on the fulfillable/receivable status of the item.

Determine the status for each service item by checking or clearing the Can be Fulfilled/Received box on each item record. For more information, see Advanced Billing and Advanced Shipping.

When you use the Projects feature, the following is true:

  • You can create a service item regardless of whether the Can Be Fulfilled/Received box is cleared.

  • You can edit non-inventory and service items and clear the Can Be Fulfilled/Received box, if checked.

  • You can edit service items, but you cannot check the Can Be Fulfilled/Received box, if cleared.

Vendor Bill Variances

After enabling the Advanced Receiving feature, you can enter vendor bill variances and generate journal postings to variance accounts. These variances can be based on quantity, price, or exchange rate discrepancies.

When you check the Generate Accruals box in the Preferences subtab, Vendor Bill variances generate and post an accrual to the general ledger. For more information, see Vendor Bill Variances.

When the Generate Accruals preference is set, service item records include three variance accounts in the Accounting subtab:

  • Price Variance Account – resolve variances between the unit cost of items on bills and receipts.

  • Quantity Variance Account – resolve variances between quantities on bills and receipts.

  • Exchange Rate Variance Account – resolve variances between exchange rates on bills and receipts.

Related Topics

Item Records for Data Tracking
Groups, Assemblies, and Kit/Packages
Item Groups
Kit/Package Items
Matrix Items
Serial Numbered Items
Lot Numbered Items
Customizing Lot or Serial Numbered Item Records
Drop Ship Items
Special Order Items
Gift Certificates
Inventory Items
Download Items
Discount Items
Subtotal Items
Description Items
Markup Items
Expense Items
Non-Inventory Items
Other Charge Items
Payment Items
Item Types

General Notices