Personalized Catalog Views

Warning:

Please be aware of the following:

This information refers to SuiteCommerce or the 2019.2 release of SuiteCommerce Advanced or later. Do not enable Personalized Catalog Views if your site is using a SuiteCommerce Advanced release prior to 2019.2.
Personalized Catalog Views is incompatible with SCIS. If you use SCIS, do not enable the PCV feature.
Personalized Catalog Views is incompatible with Intelligent Recommendations. If you use both features on the same website, intelligent recommendations may display items to the customer that should not be visible to them based on personalized catalog view settings.

The Personalized Catalog Views (PCV) feature enables you to provide different customers with access to different items. You can divide your customers into groups and provide each group with access to a tailored selection of catalog items. You can define whether a particular customer group can view the items, view the prices, buy the items, or all three, which is useful in many scenarios, particularly for B2B websites. For example:

Businesses can grant VIP customers exclusive access to buy specific catalog items.
Businesses can show products to non-members, but require signing up before displaying prices, and paid membership before permitting purchase.
Retailers that are licensed to sell certain products in limited geographies can prevent customers in other geographic locations from seeing or buying those items.
Manufacturers that require customers to be certified to buy certain items can ensure that all customers can see the items but only certified customers can buy them.

PCV uses NetSuite records, such as Customer Groups, Commerce Categories, and Item Collections, as well as the Customer Segments Manager tool, to help you personalize catalogs for your customers.

See the following topics for more information about PCV:

Setting Up Personalized Catalog Views - provides guidance on how to set up PCV including how to create customer and item segments, how to make item segments visible to customer segments, and how to check that the correct items are visible to the correct customers. The Personalized Catalog Views Setup Checklist lists the main steps you need to take to set up PCV.
Personalized Catalog View Examples – demonstrates how PCV is set up for the three use cases listed previously, namely, VIP customers, different catalogs based on customer location, and items restricted to certified customers.
Troubleshooting Item Availability – lists the settings that can prevent items from being displayed to the correct customers in the web store.

Watch the following help video for more information about Personalized Catalog Views.

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