Installing the Return Authorization from Case SuiteApp

• Availability

• Feature Requirements

• Installation

• Required Roles and Permissions

Availability

The Return Authorization from Case SuiteApp is a public and managed SuiteApp that is automatically updated whenever enhancements or new features are added.

Feature Requirements

Make sure that the following features are enabled before installing the Return Authorization from Case SuiteApp:

Subtab	Sublist	Feature Name
CRM	Basic Features	Customer Support and Service
Transactions	Basic Features	Sales Orders
		Return Authorizations

Important:

Read the following feature compatibility:

• Store Pickup feature is not fully compatible with this SuiteApp. You can still create a return authorization if you enable the feature, but it will generate an error when you create a replacement sales order for invoices.

• Return Authorization from Case supports Multiple Units of Measure and Multiple Currencies features. If you use multiple units of measure, enable the feature by following the procedure in Multiple Units of Measure. If your business uses more than one currency, complete the procedure in Enabling the Multiple Currencies Feature

Installation

To install the Return Authorization from Case SuiteApp:

1. Using the Administrator role, go to Customization > SuiteBundler > Search & Install Bundles.

2. On the Search & Install Bundles page, use the following information to search for the SuiteApp:

   • Bundle Name: Return Authorization from Case

   • Bundle ID: 266623

3. Click Return Authorization from Case to display its Bundle Details page.

   • To review the documentation for the SuiteApp, click the Documentation link.

   • The Overview subtab displays the abstract and description of the SuiteApp.

   • The Components subtab lists bundle objects, including their custom script IDs, referencing objects, and lock status.

   For more information, see the help topic Bundle Details.

4. Click Install.

   If asked, allow NetSuite to automatically upgrade the SuiteApp when new updates become available. During the installation, click Refresh to get the latest status.

Required Roles and Permissions

Using the Administrator role, customize the following standard roles with the corresponding minimum permission levels. When customized, only the following roles have access to the SuiteApp:

Standard Role	Transaction
	Invoice	Sales Order	Return Authorization
Support Administrator	View	Create	Edit
Support Manager	View	Create	Create
Support Person	View	Create	Create

For more information about customizing roles, see the help topic Customizing or Creating NetSuite Roles.

Important:

Only the user with the custom Support Administrator role can void, cancel, or delete transactions.

Related Topics

• Return Authorization from Case
• Return Authorization from Case Overview
• Setting Up the Return Authorization from Case SuiteApp
• Using the Return Authorization from Case SuiteApp
• Multiple Units of Measure
• Enabling the Multiple Currencies Feature
• Customizing or Creating NetSuite Roles

General Notices