Applying a Journal Entry to an Overpayment

After writing off customer overpayments, you must apply a journal entry to the overpayment.

For more information about writing off customer overpayments, see Writing Off Customer Overpayments.

Go to Transactions > Customers > Accept Customer Payment.
In the Customer field, enter or select the customer to which the journal entry should be applied.
In the A/R Account field, enter or select the appropriate settlement account.
Complete the remaining fields as required.
On the Credit subtab of the Apply subtab, check the Apply box for the customer overpayment.
On the Invoices subtab of the Apply subtab, check the Apply box for the journal entry you created for this overpayment.

Note:
The Payment Amount is set to 0.00.
Click Save.