Promo Code Amount Discrepancies
NetSuite Connector can handle discounts in different ways. The most common is to use a default discount item, as detailed in Managing Order Discounts in NetSuite Connector.
You can also turn on an option to match SuitePromotions codes, as discussed in Setting Up Matching Promo Codes from the Marketplace or Cart to NetSuite. But if you do, you might see errors about nonmatching promo codes.
When you sync orders with promo codes, NetSuite Connector includes just the promo code, not the amount. If the promo amount in NetSuite doesn't match the one in your marketplace or cart, you might run into order issues. This can cause differences between the order total in NetSuite and the marketplace or cart. You might see an error like this:
NetSuite Connector found a match for “YOURPROMO” promotion code in NetSuite, but the discount amount in NetSuite ($50.00) does not match the order ($51.99).
Unlike default discount items, NetSuite Connector can't overwrite the promo amount on the order to match the marketplace or cart. You need to make sure the promo amount in your marketplace or cart matches the one in NetSuite exactly.
Fixing Promo Code Amount Discrepancies
When the amounts are different between the marketplace or cart and NetSuite, you'll get promo code issues. These discrepancies are typically small amounts.
To fix rounding issues, NetSuite has a workaround that puts the variance on a default discount item. This was made for small discrepancies, but you might find it works for other differences too.
To use the workaround, do the following:
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Use a default discount item named FARAPP_GENERIC_DISCOUNT. For more information, read Managing Order Discounts in NetSuite Connector.
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Both FARAPP_GENERIC_DISCOUNT and your promo code need to use the same account or no account (non-posting). On the promotion, you can select FARAPP_GENERIC_DISCOUNT as the Discount Item for Accounting. Your accounting needs may be different, but here are some examples.
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On the discount item record, go to the Accounting subtab. If the item is set as non-posting, the Account field should be blank.
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On the promotion record, look for the Primary Information field group. If there's no discount item selected for accounting, the Discount Item for Accounting field should be blank.
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