Managing Order Discounts in NetSuite Connector
The leading practice for discounts is to post all discount, promotion, or coupon amounts to a generic discount item on the order header in NetSuite. This approach ensures that the discount total on the order posts to NetSuite, resulting in the NetSuite order total matching the marketplace or cart order total. Posting the discount to the order header displays the discount total in order summary enabling you to easily view the discount on the order.
If you install the NetSuite Connector SuiteApp, the SuiteApp creates and configures the generic discount item automatically. In that case, the following procedures are not required.
Creating a Discount Item
Create a discount item in NetSuite and configure the same in NetSuite Connector.
To create a discount item:
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Go to Lists > Accounting > Items > New.
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Select Discount.
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In the SKU field, enter the SKU value that you designated for order sync.
For more information about the SKU field, read Verifying NetSuite SKU Matches the Storefront SKU.
To use NetSuite Connector’s auto-correction functionality to compensate for rounding differences in discount calculations between marketplace or cart and NetSuite, in the SKU field, enter FARAPP_GENERIC_DISCOUNT.
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In the Rate field, enter 1.
NetSuite connector will overwrite this rate in each order to match the discount on the order.
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Check the Apply Before Sales Tax box.
Important:If available, set the Respect Discount Item Tax preference in the Set Up Taxes page (Setup > Accounting > Set Up Taxes).
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Click Save.
For information about configuring the accounts on discount items read Configuring Accounting for NetSuite Connector Order Discounts.
For gift cards and gift certificates, make sure you create a different discount item.
For more information, read Gift Cards and Gift Certificates in NetSuite Connector.
To designate an account for the discount item, read Configuring Accounting for NetSuite Connector Order Discounts.
Locating the Internal ID of the Discount Item
Note the internal ID of the discount item.
To locate the Internal ID of the Discount Item
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Go to List > Accounting > Items.
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In the Filters section, from the Type list, select Discount.
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From the search results, locate the discount item.
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From the Internal ID column, note the internal ID of the discount item.
If you do not see the Internal ID column, configure NetSuite to display the internal IDs. For more information, read Viewing Internal IDs in NetSuite.
Configuring Discount Settings in NetSuite Connector
Each connector and account combination can have different discount settings. Make sure you are accessing the right connector and account when configuring these settings.
To configure discount settings in NetSuite connector:
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Log in to app.farapp.com.
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Select the appropriate connector and account.
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Go to Settings > Orders.
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Click the Discount tab.
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In the Default Discount Item to Post to (Internal ID) field, enter the internal ID of the discount item.
By default, NetSuite Connector applies discount at the order header level.
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Click Save.