Refunds and Exchanges in NetSuite Connector

NetSuite Connector can sync a refund from the storefront to NetSuite or from NetSuite to the storefront.

Note:

You can't sync refunds both ways for a single account under one connector. For example, if you have one Shopify account, you must choose which way you want to sync your refunds - either to NetSuite or from NetSuite, but you cannot sync both ways. If you have multiple Shopify accounts, you can choose the sync direction for each one. You can also set refunds to sync either way for different connectors. For example, to NetSuite for Shopify or from NetSuite for WooCommerce.

Consider the following:

If you want to set up refund sync, contact the NetSuite Connector Professional Services team.

Exchanges on Orders in NetSuite Connector

An exchange is essentially a return and a new sale of the returned item. NetSuite Connector supports both transaction types independently, same as NetSuite.

NetSuite Connector provides refund sync. If an exchange generates a refund and you're using refund sync, that refund will sync as expected. However, the return records don't sync.

Related Topics

General Notices