Syncing Refund for Orders Deleted from NetSuite
If you delete an order from NetSuite and refund it in the marketplace or cart, NetSuite Connector can't post the refund. That's because the order needs to exist to sync a refund, but it's already deleted from NetSuite.
Canceling a Refund that is Trying to Sync
You can use the following steps to cancel posting a specific refund to NetSuite or the storefront. Use this if a refund is causing a sync error you can't resolve. After you resolve the error, be sure to handle the refund in both the storefront and NetSuite.
To cancel a refund that is trying to sync:
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Log in to app.farapp.com.
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Select the required connector and then select the relevant account.
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Go to Data Flows > Other Transactions.
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Do one of the following:
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If you're syncing a refund from the marketplace or cart, choose the marketplace or cart from the Source Channel dropdown.
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If you're syncing a refund to the marketplace or cart, select NetSuite from the Source Channel dropdown.
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From the Transaction Type dropdown list, select the transaction type.
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Find the transaction you want to refund, hover over the Action icon, and select Cancel.