NetSuite Connector Refund Sync FAQ

The following are some frequently asked questions for NetSuite Connector refund sync.

What effect will refund sync actually achieve in NetSuite?

The effect is same as clicking the Refund button in NetSuite. If an order has a cash sale but no refund, and you click Refund, NetSuite creates a cash refund. Similarly, NetSuite Connector creates a cash refund with refund sync. If an order has an invoice, but no refund, and you click Refund, NetSuite creates a credit memo. Similarly, NetSuite Connector will create a credit memo with refund sync.

How do RMAs (Return Merchandize Authorization) fit in refund sync?

If you are doing the RMA (Return Merchandize Authorization) and receiving in NetSuite, you should issue the refund in NetSuite. NetSuite Connector then syncs the refund to the storefront.

If we do a refund in NetSuite, will the refund sync refund the customer’s payment method?

Yes, the refund sync to your cart will issue the refund to the customer. Note that NetSuite Connector does not actually trigger the payment refund. The storefront does the payment refund when it gets the refund data for the order.

If a customer pays with a gift card, will the refund be returned to the gift card?

NetSuite Connector cannot issue a refund and then create an order in the storefront for an equal amount purchasing a gift card. However, NetSuite Connector can refund to the store credit on some connectors. Check if the setting for store credit is provided for your connector on the Refund Settings page by going to Settings > Other Transactions. You will have to indicate on the refund in NetSuite that it should be a store credit refund. Then NetSuite Connector can be configured to override the refund payment method.

Why do I have two refund syncs on my NetSuite Connector dashboard?

You see two refund syncs on NetSuite Connector dashboard because NetSuite Connector provides the following two types of refund syncs:

Incoming sync, bringing refund information to NetSuite from a storefront.
Outgoing sync, taking refund from NetSuite and syncing the refund to a storefront.

You should sync to NetSuite from marketplaces and from NetSuite for carts. NetSuite Connector does not support multidirectional sync for a single connector account.

What effect will refund sync actually achieve in NetSuite?

How do RMAs (Return Merchandize Authorization) fit in refund sync?

If we do a refund in NetSuite, will the refund sync refund the customer’s payment method?

If a customer pays with a gift card, will the refund be returned to the gift card?

Why do I have two refund syncs on my NetSuite Connector dashboard?

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