Fixing SKUs that Do Not Match the Storefront SKUs
NetSuite Connector requires that your Stock Keeping Units (SKU) match in both NetSuite and in the storefront. Without this association, orders and products cannot sync between the two platforms. If the SKUs do not match, create a custom field on the item record in NetSuite and update that field with the corresponding SKU from storefront. With this approach, NetSuite Connector can match items based on the custom field in order and product syncs. Use the following procedure to change the NetSuite SKU field in NetSuite Connector. After you change the SKU field using the procedure, all items should have the corresponding SKU value in that field.
To change the NetSuite SKU field in NetSuite Connector:
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Log in to app.farapp.com.
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Select the connector and then select the relevant account.
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Go to Setting > Order > General.
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In the NetSuite SKU Field ID box, enter the custom SKU field name.
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Click Save.