Fixing SKUs that Do Not Match the Storefront SKUs
NetSuite Connector requires your SKUs to match in both NetSuite and the storefront. Without this association, orders and products cannot sync between the two platforms. If the SKUs don't match, create a custom field on the NetSuite item and update it with the storefront's SKU. With this setup, NetSuite Connector can match items based on the custom field during order and product syncs. Use these steps to change the NetSuite SKU field in NetSuite Connector. After you change it, make sure every item has the right SKU in that field.
To change the NetSuite SKU field in NetSuite Connector:
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Log in to app.farapp.com.
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Select the connector and then select the relevant account.
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Go to Setting > Order > General.
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In the NetSuite SKU Field ID box, enter the custom SKU field name.
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Click Save.