NetSuite Connector Product Sync FAQ

The following are some frequently asked questions for NetSuite Connector product sync.

Why is an item still posting when I deactivated or removed it from NetSuite?

NetSuite Connector determines whether to post an item based on the flag fields of the item, not based on whether the item is active in NetSuite. If you remove or deactivate an item from NetSuite, but still have the flag field set to Y, NetSuite Connector will post the item. Also, because the item is deactivated, NetSuite Connector does not reload the item. NetSuite Connector continues to post all the data for that item it last processed before deactivating or removing from NetSuite. For more information about fixing this issue, read Handling Marking Items Inactive.

I deleted an item from NetSuite Connector. Why does it keep resyncing?

NetSuite Connector uses the mapped flag field to determine if you want NetSuite Connector to sync an item. Deleting an item from NetSuite Connector does not update the flag field in NetSuite. Therefore, the item continues to sync.

Why is my item showing scheduled to delete even though I have set the flag field to Add/Update Item?

To resolve this issue, check the following:

Check the flag field ID set under Mappings > Products for the relevant connector and account combination. The field with the same field ID must be set to Add/Update Item in NetSuite. You usually find the field ID in NetSuite by clicking the field name. Else, check the configuration of the custom field to find the field ID.
If you manually create the list that the flag field is referencing, make sure the list is using the exact ordered values. For more information, read Creating a List-Based Storefront Flag Field Manually.
Try deleting the item from NetSuite Connector and then retrieving the item.

I have set my Storefront Flag Field in NetSuite to remove an item. Why does the product still exists in the storefront?

The following are the potential reasons:

You are using Price/Qty sync. This sync does not permit removing or deleting products from the storefront. Only Full Product sync permits deleting products using the storefront flag field.
The automated sync process has not cycled fully. The automated process must first pull your changes from NetSuite and then send those changes to the storefront. This process typically takes an hour to complete.

I updated a custom list, custom record, or image in NetSuite. Why didn’t my update post to the storefront?

NetSuite Connector posts updates to storefronts for items that had modifications. Updating a custom list, custom record, or image in NetSuite does not actually update the item record. Though the item record may reference the updated value, the item itself is not updated in NetSuite. Do any of the following to get NetSuite Connector post the update:

Modify the item record. For example, you can change the flag on the item to blank and give NetSuite Connector enough time to load the changes. Then change the flag back to Y. If real-time sync is enabled, you need not wait for NetSuite Connector to load the changes.
If the storefront is eBay or any other storefront that has a dashboard in NetSuite Connector, you can force a reload operation from NetSuite Connector. For more information, read Reloading Products in NetSuite Connector.

If an SKU is changed in NetSuite, can it update in the storefront?

NetSuite Connector cannot update the SKU ( usually the itemID) in the storefront as part of full product sync. NetSuite Connector uses the SKU to match to the item in the storefront. If the SKU is changed in NetSuite, then NetSuite Connector cannot match to the item in the storefront.

If you must change the SKU in NetSuite, you must also manually change it in the storefront.

Is it possible to map multiple storefront products to a single product in NetSuite?

Yes, NetSuite Connector supports mapping multiple storefront products to a single product in NetSuite provided the products in the storefronts have unique SKUs. For more information, read Handling Inventory Items with Alias SKU.

My product sync is disabled. Why is NetSuite Connector still importing items to sync?

In product sync, syncing SKUs to the storefront and importing products from NetSuite are separate processes. The process to load items flagged to sync into NetSuite Connector is always enabled and runs at 45 minute intervals. The process to sync those items to the storefront can be enabled or disabled.

If you are seeing items in NetSuite Connector then those items are flagged to sync in NetSuite. If you do not want the items importing into NetSuite Connector, then the flag field on the items should be set to Ignore Item or blank. Then, the next time NetSuite Connector pulls updated items from NetSuite, NetSuite Connector changes those items to a Product Not Flagged to Sync status.

Why do my products still have inventory in the marketplace or cart after disabling the inventory mapping?

When you disable an inventory mapping, NetSuite Connector stops sending a value for inventory to the marketplace or cart. The items in the marketplace or cart will have the last posted quantity prior to disabling the mapping. If your marketplace or cart tracks inventory, the inventory for those items will decrease over time in the marketplace or cart. This decrease happens if customers place orders for those products. However, the inventory level is not affected by the inventory level of the items in NetSuite.

If you do not want the inventory in the marketplace or cart to be zero for your items, try one of the following options:

Leave the inventory mapping enabled and set the inventory level to zero on items in NetSuite. When the automatic product sync runs, NetSuite Connector posts this amount to your items in the marketplace or cart.
Disable the inventory mapping and set your inventory levels to zero directly in the marketplace or cart.

Can I sync either quantity or price with price and quantity sync or full product sync?

You can sync either quantity or price, or both during price and quantity or full product sync. NetSuite Connector syncs only the mapped fields. Therefore, if you do not want to sync a field, do not create a mapping for that field.

If you have mapped price or quantity sync, but want to disable the sync, read Disabling a Mapping in NetSuite Connector.

For information about mapping price, read Mapping Prices in NetSuite Connector.

For information about mapping quantity, read Mapping Inventories in NetSuite Connector.

Can I sync noninventory items with product sync?

Yes, NetSuite Connector can sync most item types with product sync.

Note:

Most storefronts do not have the concept of different item types. Therefore, all items sync into the storefront as standard items. The exception is type items (family items), which, by default, sync with a matching relationship among the family members between NetSuite and the storefront.

You may typically need to sync the following item types:

Assembly (including lot numbered and serialized items)
Kit/Package
Inventory (including lot numbered and serialized items)
Item groups

The following item types can also be synced including for purchase, sale, or resale:

Noninventory items
Other Charge items
Service items

NetSuite Connector can also sync additional item types. However, the success of syncing those item types depend on the data points that you want to sync and the storefront field to which you sync. To check, try syncing a test item of the type.

Can NetSuite Connector sync product data from storefront to NetSuite?

You should use NetSuite as the master record so that your data updates in NetSuite and syncs to the storefront, through NetSuite Connector. With this setup, you need not update data in multiple storefronts. Instead, update the data in NetSuite and sync to multiple storefronts.

When setting up NetSuite, if you want to migrate product data from the storefront to NetSuite, first export the data from storefront to a CSV file. Then, import the CSV file into NetSuite. For more information about CSV import process in NetSuite, read CSV Imports Overview. After the data is in NetSuite, set up NetSuite Connector to automatically sync to the storefront.