Troubleshooting Order Import Issues in NetSuite Connector

This topic covers troubleshooting for the following order import issues:

Order Not in NetSuite Connector

If your order is not in NetSuite Connector, check the following:

Order Not Imported into NetSuite

If your order didn't import into NetSuite, search for the order by ID in NetSuite Connector. If you don't find the order, read Searching for Orders Posted By NetSuite Connector.

Sometimes, the order is in NetSuite Connector, but shows an error that needs to be fixed before it can be imported into NetSuite. If the order has an error for several days and you don't resolve it, NetSuite Connector might automatically cancel the order. Make sure you address order import errors so the orders import correctly. You should get order import error notifications by email.

If your order status is Cancelled, you can revert the canceled order. For more information, read Reverting Canceled Orders.

Order Not Imported into NetSuite but Its Status is: Order Posted, Waiting for Shipment

Search for the order in NetSuite. For more information, read Searching for Orders Posted By NetSuite Connector.

Related Topics

General Notices