Handling Incorrect Tax Totals on Discounted Orders
If NetSuite Connector shows correct discount amounts while you find that the Order Summary in NetSuite displays an incorrect tax amount you will need to:
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Verify NetSuite discount Item configuration
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Verify Country Tax setup
Verify NetSuite Discount Item Configuration
Make sure your discount item is set to apply tax correctly in NetSuite. For discount items used for general discounts, it should apply before sales tax, for discount items used for gift certificates it should be set to not apply before sales tax. For more information about the proper configuration of the tax configuration in NetSuite, read the following topics:
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For standard discounts, read Configuring the Discount Item in NetSuite Connector.
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For gift certificate discounts, read Configuring Gift Cards for NetSuite Connector.
Verify Country Tax Setup
Some countries in NetSuite (including The United States) have a setting that controls whether the specific discount item's tax setting is followed when applying the discount. the following describes the steps for you to see if this setting is on:
To verify country tax setup:
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Go to Set Up > Accounting > Set Up Taxes.
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Select the subtab having the country’s name.
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Check the Respect Discount Item Tax Preference box.
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Click Save.