Mapping the eBay Return Profile ID in NetSuite Connector

You can set up return policies in eBay to define how you want to handle product returns. For instance, you can choose the time frame customers can return products or set who pays for return shipping. You can also set up multiple policies under Return Preferences in your eBay dashboard. For more information, read the eBay help article https://www.ebay.com/help/selling/managing-returns-refunds/handling-return-requests/setting-rules-return-requests?id=4368.

Each return policy you set up in eBay will have a Return Profile ID you can map in NetSuite Connector. NetSuite Connector will apply the mapped return policy when it posts to eBay during a full product sync.

To map the eBay Return Profile ID:

Log in to app.farapp.com.
Select eBay connector and then select the relevant account.
Go to Mappings > Products.
Click Fixed Price Items.
Click Add Mapping.

The Add eBay Field Mapping popup window opens.
From the Standard list, select ReturnProfileID.
Click Add Mapping.

A success message appears on the popup window.
Click Close.
Locate your new mapping in the product mappings list. Under the Mapping Type column, select Use Default.
In the Default Value column, enter the return profile ID.
(Optional) If you are using an item field in NetSuite to define the return profile ID, select Item Field under Mapping Type for step 9. Enter the NetSuite field in the NetSuite Field ID column.
Click Save.
(Optional) If you have variation items, repeat steps 4–12 for each item but select Variation Items in step 4.

To map the eBay Return Profile ID:

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