Commission and Credit Memos
Sometimes you must issue a credit memo for transactions that previously generated a commission amount. In such cases, NetSuite processes commission as follows:
-
If the schedule eligibility is based on billings, NetSuite subtracts the negative commission from the sales rep when the credit memo is entered.
-
If the schedule eligibility is based on cash collections, NetSuite calculates the negative commission for accrual purposes on quota. It is not taken back (clawed back) from the sales rep unless the credit memo is refunded to the customer.
Note:
Credit memos create negative commission in NetSuite.