Understanding Dunning Letter Templates
The dunning letter template record is where you select the template files to use for your dunning email letters and dunning PDF letters.
On a dunning procedure record, each dunning level that you add must be associated with a dunning letter template record.
The dunning letter template record consists of a single template file or several template files in various languages.
The type of template you create depends on your customers’ preferences for receiving dunning letters. Create email templates for letters to be sent by email, and PDF templates for letters to be printed.
For more information, see the following topics: