Setting Up Dunning Procedures

As part of automating the dunning process, you must first create dunning procedures and then assign them to customers, invoices and invoice groups. In a dunning procedure, you define the escalation points or dunning levels, the letter templates to use for each dunning level, and the minimum number of days interval for sending letters. Dunning levels define the thresholds for overdue amounts and days overdue.

Setting up dunning procedures involves the following steps:

1. Create dunning templates. A template is assigned to each dunning level in a dunning procedure. You must create dunning templates and dunning template records before you can define dunning levels in a dunning procedure. See the following topics:

   • Creating Dunning Letter Email Templates

   • Creating Dunning Letter PDF Templates

   • Creating Dunning Template Records

   Note:

   Creating templates requires knowledge of XML and FreeMarker.

2. Create dunning level rules. A dunning level rule defines the thresholds of a dunning level. You must create dunning level rules before you can add dunning levels to a dunning procedure. See Creating Dunning Level Rules.

3. Create dunning procedures. A dunning procedure defines the dunning levels or escalation points that determine how and when a customer, invoice or invoice group will be dunned. See Creating Dunning Procedures.

   1. (Optional) Define selection criteria. You can define selection criteria to filter the invoices, invoice groups and customers to which the dunning procedure can be applied. See Defining Dunning Selection Criteria.

   2. Define dunning levels. Each dunning procedure must have at least one dunning level. For each dunning level, you must assign a dunning letter template record. See Adding Dunning Levels to a Dunning Procedure.

4. (Optional) Set the dunning procedure priority. After creating dunning procedures, you must order them according to priority if you are using automatic assignment or semiautomatic assignment of dunning procedures. In cases where more than one dunning procedure can be assigned to a customer, invoice or invoice group automatically or semiautomatically, the system will use the dunning procedure with the highest priority. See Setting the Priority Order of Dunning Procedures.

When the dunning procedures have been set up, assign them to customers, invoices or invoice groups. See Assigning Dunning Procedures.

Related Topics

Dunning Overview

Understanding Customer Level Dunning, Invoice Level Dunning and Invoice Group Level Dunning

Understanding Dunning Terminology

Dunning Setup Tasks

Configuring Subsidiaries for Dunning

Understanding Dunning Letter Templates

Creating Dunning Level Rules

Creating Dunning Procedures

Defining Dunning Selection Criteria

Adding Dunning Levels to a Dunning Procedure

Setting the Priority Order of Dunning Procedures

Assigning Dunning Procedures

General Notices