Creating Dunning Level Rules
Before you can add dunning levels to a dunning procedure, you must first create dunning level rules.
A dunning level rule record defines the days overdue and the outstanding amount thresholds.
The number of days overdue is based on the Due Date field on the transaction record, and cannot be based on any other date field.
Amounts can be defined in multiple currencies. As a best practice, a dunning level rule must define amounts for all currencies used by your customers.
When you have created a dunning level rule, you can use it for multiple dunning procedures. However, if you edit a dunning level rule that is already being used in multiple dunning procedures, the changes you make can affect the dunning procedures defined by others.
For information about determining the dunning level of a customer, invoice or invoice group, see Specifying the Basis for Determining the Dunning Level.
To create a dunning level rule:
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Go to Dunning > Setup > Dunning Level Rule > New.
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In the Name field, enter a name for the dunning level rule.
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In the Days Overdue field, enter the number of days that must be overdue before a dunning letter can be sent. If you do not enter a value in this field, the system will set it to zero. If you want to send a reminder letter before the due date, enter a negative number from -1 up to -99. For example, if you want to create a dunning level rule for sending reminder letters three days before payment is due, enter -3.
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In the Currency column, select a currency. Only currencies included in the Currencies list for your subsidiary are available for selection.
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In the Minimum Transaction Amount column, for customer and invoice dunning enter the minimum invoice amount for the selected currency. For invoice group dunning, enter the minimum invoice group amount. If you do not enter a value in this field, the system will set it to zero. You cannot enter a negative amount.
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In the Total Overdue Balance field, enter the total overdue amount for the selected currency. If you do not enter a value in this field, the system will set it to zero. You cannot enter a negative amount.
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In the Default column, the first currency that you add is automatically assigned as the default currency. If you add more currencies, you can change the default currency for the dunning level rule. A default currency is required to enable the system to handle situations in which a transaction uses a currency not defined in the dunning level rule. If a transaction uses a currency that is not defined in the dunning level rule, the system converts the dunning level rule amount in the default currency to the currency of the invoice using the exchange rate between the two currencies on the last day of the previous month.
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Click Save.
Creating and updating dunning level rule must be done through the user interface only. The Dunning Letters SuiteApp currently does not support the importing of dunning procedures using CSV, SOAP web services, or SuiteScript.
Saved dunning level rules can be viewed on the Dunning Level Rule List page. To view the list and to access a dunning level rule for editing, go to Dunning > Setup > Dunning Level Rule.