Dunning Overview
Dunning is a systematic method of tracking overdue invoices and persistently sending letters to customers to demand payment.
The Dunning Letters SuiteApp enables you to set up an automated dunning process in NetSuite to help manage the collection of your accounts receivable, and send reminder letters before payment is due.
Before installing and setting up the Dunning Letters SuiteApp, be sure to read the following topics:
To set up your automated dunning process, you must create dunning procedures and assign them to customers, invoices or invoice groups.
Dunning procedures define the escalation points or dunning levels, and the time that must elapse before a dunning letter is sent to a customer. Dunning levels define the thresholds for overdue amounts and days overdue, as well as the letter templates to use for each level. You can create dunning letter templates in various languages.
The Dunning Letters SuiteApp provides dunning evaluation workflows that an administrator must set up to run on a schedule. The system generates dunning letters according to the dunning evaluation results. When the system runs the dunning evaluation workflow, it determines which customers, invoices and invoice groups will be dunned. Only posting invoices are evaluated. Then, depending on the preferences set on your dunning procedures, the system would email letters automatically, or enable you to email or print letters manually. The letter template that the system uses depends on the dunning level of the customer, invoice or invocie group after dunning evaluation.
Use the Dunning Email Sending Queue for sending letters by email manually. Use the Dunning PDF Printing Queue to generate PDF files for one or more letters. Automatic generation of PDF dunning letters is not supported. Dunning PDF letters can only be generated manually from the Dunning PDF Printing Queue. After generating the PDF letters, you can download them from the file cabinet for printing. The PDF files are also saved on the Communication subtab of the customer record, on the contact record if the contact is specified as a dunning letter recipient.
You can pause dunning to deal with a customer’s queries regarding an invoice, or to permit additional time for payment to be received before sending another letter. Then, you can resume dunning to enable the system to run the dunning evaluation workflow. All automated and manual actions concerning the dunning process are tracked in the system notes.
To help you keep track of the current dunning status of all accounts, you can display the following charts and lists on the Dunning dashboard: Dunning Overdue Receivables, Dunning Overdue Receivables by Age, Dunning Overdue Receivables by Customer, Dunning Average Time to Pay, Total A/R Overdue, Customers with Paused Dunning, Invoices with Paused Dunning, and Recently Sent/Printed Dunning Letters.
To purchase the Dunning Letters SuiteApp, contact your NetSuite account manager.
Dunning letters sent by email do not affect your company’s contracted email volume.