Update your 2FA Setup to Use Authenticator App

The support of the SMS/Voice call option for two-factor authentication (2FA) ends on March 1, 2024. If you are using the SMS/Voice call option for your 2FA, you should update the 2FA setup as soon as possible.

Receiving codes by SMS or a call is no longer supported for users setting up 2FA for the first time, or for existing users who reset their 2FA settings. Users can also log in with the one-time backup codes provided during 2FA setup.

To update your 2FA setup to use an authenticator app:

1. Reset your current 2FA setup. For more information, see Reset Your 2FA Settings.

2. Next time you log in, set up your 2FA again. For more information, see Set up Your Preferences for Two-Factor Authentication (2FA).

Important:

Do not install the authenticator app on the same device that you use for logging in to NetSuite.

Related Topics

Set up Your Preferences for Two-Factor Authentication (2FA)

Logging In Using Two-Factor Authentication (2FA)

Supported Authenticator Apps

Troubleshoot Authenticator Apps

General Notices