Resending a Dunning Letter

Currently, the Dunning Letters SuiteApp cannot detect bounced email messages.

Email messages you send from NetSuite records are saved on the Messages subtab for each contact receiving the message as well as on the record you send the email from.

If a customer requests you to resend a dunning letter, you can go to the Communication subtab on the customer, invoice or invoice group record to access the dunning letter and forward it.

To resend a dunning letter from a customer, invoice or invoice group record:

1. Go to the customer, invoice or invoice group record.

2. Click the Communication subtab.

3. On the Messages subtab, click the View link on the line for the recipient.

4. Click Forward.

5. On the Recipients subtab, select the contact in the Recipient field, or enter an alternative email address for the contact.

6. Click Send, or if you use the Mail Merge feature, click Merge & Send.

For more information, see Sending Email from Records.

Related Topics

• Sending and Printing Dunning Letters
• Specifying Dunning Delivery Methods
• Defining Dunning Letter Recipients
• Attaching Statements and Invoices to Dunning Letters
• Sending Dunning Letters Automatically
• Sending Dunning Letters Manually
• Recently Sent/Printed Dunning Letters

General Notices