Customer Refunds
A customer refund is a transaction that records a payment you make to a customer. This payment is generally in the form of currency or a printed check.
For example, Joe Smith returns a widget accessory he previously purchased for $5.00. Rather than issue a credit memo, you refund the money to Joe from the till. Then, you record the $5.00 refund to track the payment.
When you use return authorizations, you track the entire return process. Each step is documented, from when return authorizations are issued to when returns are credited back to your customers. You always know the status of your returns.
If you use Advanced Receiving, you receive the returned items before you can credit the amount to customers. If you receive only parts of an authorized return, you credit customers for only what you received.