Customer Credits and Refunds

After you receive an item on a return, you can credit the customer in the amount they paid for the item.

The credit for the return, depending on the type of return authorization you created, can be:

• A credit memo – a record of the credit a customer is due. For more information, see Customer Credits.

• A customer refund – a transaction that records the return of funds to a customer. For more information, see Customer Refunds.

  Note:

  A customer refund is not the same as a cash refund. A cash refund transaction records the return of money to a customer who immediately paid for goods or services using cash, a check or a credit card. For details about this type of transaction, see Refunding a Cash Sale.

Related Topics:

Customer Credits

Customer Returns

General Notices