Reporting on Customer Returns Impact

When you use the Return Authorization feature, during returns processing, each department can use NetSuite reporting to track data affected by returns. You can report on return authorizations, or return materials authorizations (RMAs), using the following reports:

• As you receive returns, you can track the effect on inventory using the Current Inventory Snapshot Report and Inventory Valuation Detail Report.

• As returns are credited or refunded, you can track the effect on your receivables and profits using the A/R Aging Detail Report and Inventory Profitability Report.

  

You can review the following reports to track return authorizations:

• Return Authorizations Register

  This report provides details on all return authorizations. By default, for each return authorization, the report shows the transaction date, transaction number, customer or project name, order status, and the order total (aggregate amount).

• Open Return Authorizations Report

  This report shows how much money you expect to credit or refund from the return authorizations that are currently open. By default, for each authorization, the report shows the transaction date, transaction number, customer or project name, order status, and the order total (aggregate amount.)

• Return Authorizations Pending Receipt Report

  This report lists items that you have authorized for return by your customers, but have not yet received. Items are grouped by return authorization.

  By default, for each authorization, the report displays the transaction number, customer or project name, item name, quantity approved for return, and quantity actually returned.

These reports are available at Reports > Order Management.

You can customize a report from Reports Links (click the Reports tab) by positioning the mouse pointer over the report you want to customize and them clicking its Customize link (shown above) or the Customize button to open it in the Report Builder.

Related Topics:

• Customer Return Management Tips
• Customer Returns Process
• Return Authorization (RMA) Forms
• Preferences for Customer Returns
• Entering a Standalone Return Authorization
• Entering a Linked Return Authorization
• Approving a Customer Return Authorization
• Printing a Customer Return Authorization
• Receiving a Customer Return
• Handling Returned Items
• Closing Line Items on a Customer Return Authorization

General Notices