Preferences for Customer Returns
When you process customer returns using NetSuite, you can set preferences for handling customer returns at Setup > Accounting > Preferences > Accounting Preferences > Order Management.
The following customer return management preferences are available:
Default Return Authorization Status
Choose your default return authorization status:
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Select Pending Approval if your company uses the approval process for return authorizations.
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Select Pending Fulfillment if your company does not use the approval process for return authorizations.
Refund in Advance of Return
Enable this preference to allow a purchase to be refunded before the item is returned.
In some cases, companies prefer to wait until a return is actually received back into stock before crediting or refunding an amount to the customer. However, if you enable this preference, you can issue credit or a refund for the item before it is received.
For more information on refunding returns, read Refunding an Authorized Customer Return.
Restock or Write-off Returned Items
When you use the Advanced Receiving feature and receive inventory items returned by customers, you can set a preference for whether the item is restocked in inventory or written off as an expense.
For more details on these preferences, read Accounting Preferences.
Minimum Return Quantity
If an item has a minimum order quantity (which is the minimum number of units of an item that a customer must buy), you can require that returns also comply with the same minimum quantity. For example, if the minimum quantity of an item is five, a customer must also return a quantity of at least five. See Sales and Shipping Information for Items for information about setting the minimum quantity on an item record.
To enable this preference, go to Setup > Accounting > Preferences > Accounting Preferences, and then on the Items/Transactions tab under Other Item Preferences, check the Enforce Minimum Quantity on Return Authorizations box.
Related Topics:
- Customer Return Management Tips
- Customer Returns Process
- Return Authorization (RMA) Forms
- Entering a Standalone Return Authorization
- Entering a Linked Return Authorization
- Approving a Customer Return Authorization
- Printing a Customer Return Authorization
- Receiving a Customer Return
- Handling Returned Items
- Closing Line Items on a Customer Return Authorization
- Customer Return Authorization Status
- Reporting on Customer Returns Impact