Customer Payment Errors

This section describes errors that you may see on a customer payment import. For more information, see Could not find record with Internal ID = xxxx.

Could not find record with Internal ID = xxxx

The error can occur when you link a Customer Payment to an invoice and NetSuite can’t find a record with the internal ID you used.

Make sure you’re using the correct internal ID for both the Customer Payment and the Invoice.

To show the internal ID in the list of transactions:

1. Go to Home > Set Preferences > General.

2. Check the Show Internal IDs box.

3. Click Save.

NetSuite will use the internal ID first to find the transaction, not the payment’s external ID.

Related Topics

• Customer Payment Import
• General Transaction Import Errors
• Invoice Import Errors
• Journal Entry Import Errors
• Purchase Order Import Errors
• Sales Order Import Errors
• Vendor Bills Import Errors
• Vendor Payment Import Errors

General Notices