Filtering Issue Notifications Using Outlook Rules

Issue notification email messages have a text field in the header that tells you why you're receiving the notification. You can use this information to create filtering rules in Outlook, or similar email clients, to manage your inbox.

There are seven notification reasons, and one message header can contain one or more of them:

The following procedure is aimed at users of Outlook, however, it's common to most email clients supporting rules creation.

To set up a rule in Outlook to filter issue notifications:

  1. Right-click any message in your inbox, and select Rules > Create Rule.

  2. Select Advanced Options.

  3. Check the with specific words in the message header box.

    Screenshot of the Rules Wizard popup window in Outlook 2016.
  4. Click the specific words link in the box titled Step 2: Edit the rule description (click an underlined value).

    A Search Text window opens.

  5. Copy the required notification reason from the list above, for example ASSIGNED_TEAM_MEMBER.

  6. Paste the notification reason into the Specify a word or phrase to search for in the message header: field.

  7. Click Add.

  8. When you finish adding required notification reason(s) to the Search list, click OK.

  9. Click Next.

  10. Select what you want to do with the messages (for example, move them to a specified folder). Check the box and click Next.

  11. Specify any exceptions to this rule. Check the boxes and click Next.

  12. Specify the name for this rule and choose your desired Setup rule options.

  13. Click Finish.

Related Topics

General Notices