Issue Management

The Issue Management feature lets you set up NetSuite to document and manage issues that occur with the products you manufacture and sell. Customer support reps and quality assurance employees primarily enter issues. However, you can control which roles have access to issues and what settings those roles have access to.

Before employees can begin tracking issues, someone with an Administrator role must assign roles with issue permissions to employees. When roles are assigned, someone with an Administrator or Issue Administrator role can begin setting up Issue Management. They can create issue types, issue statuses, issue tags, and product records in addition to setting preferences for Issue Management.

Role	Access
Issue Administrator	This role can set up all aspects of the Issue Management feature other than customizing and assigning user roles.
Engineering Manager	This role can edit or create issue records and has full access to issue reports.
Engineer	This role can edit or create issue records and can customize/edit issue reports.
PM Manager	This role can edit or create issue records and customize/edit issue reports.
Product Manager	This role can edit or create issue records and has full access to issue reports.
QA Manager	This role can set up all aspects of the Issue Management feature, edit or create issue records and customize issue reports.
QA Engineer	This role can edit issue or create records and can customize/edit issue reports.
Support Manager	This role can edit or create issue records.
Support Person	This role can edit or create issue records.

Note:

The Issue Management feature enables you use NetSuite to set up the issue management process for your business. If you would like to raise an issue about NetSuite, see NetSuite Support.

Related Topics