Issue Management

The Issue Management feature lets you set up NetSuite to document and manage issues that occur with the products you manufacture and sell. Customer support reps and quality assurance employees primarily enter issues. However, you can control which roles have access to issues and what settings those roles have access to.

Before employees can begin tracking issues, someone with an Administrator role must assign roles with issue permissions to employees. When roles are assigned, someone with an Administrator or Issue Administrator role can begin setting up Issue Management. They can create issue types, issue statuses, issue tags, and product records in addition to setting preferences for Issue Management.

Role

Access

Issue Administrator

This role can set up all aspects of the Issue Management feature other than customizing and assigning user roles.

Engineering Manager

This role can edit or create issue records and has full access to issue reports.

Engineer

This role can edit or create issue records and can customize/edit issue reports.

PM Manager

This role can edit or create issue records and customize/edit issue reports.

Product Manager

This role can edit or create issue records and has full access to issue reports.

QA Manager

This role can set up all aspects of the Issue Management feature, edit or create issue records and customize issue reports.

QA Engineer

This role can edit issue or create records and can customize/edit issue reports.

Support Manager

This role can edit or create issue records.

Support Person

This role can edit or create issue records.

Related Topics

Issue Management Overview
Issue Management Setup Checklist
Getting Started With Issue Management
Setting Issue Management Preferences
Setting Up Issue Statuses
Creating an Issue External Status
Setting Up Issue Severities
Setting Up Issue Priorities
Setting Up Issue Types
Setting Up Issue Sources
Setting Up Issue Reproducibility
Setting Up Issue Tags
Working with Products and Modules
Creating Issue Role Types
Managing Issue Status Transitions
Creating Employee Groups for Issues
Customizing Issue Notification Email
Logging Issues
Linking Issues with Cases
Working with Related Issues
Setting Up Case Management
Support Glossary
Working With Cases
Knowledge Base
Monitoring Support Performance
Support Management

General Notices