Working with Products and Modules

Products on issue records help determine which product team should handle issue resolution. To further define what part of a product is affected, you can assign a module to it. Modules are sub-sets of a product. For example, issues affecting smart phones can be narrowed down by specifying the screen digitizer.

To create products and modules:

1. Go to Issues > Setup > Products > New.

2. In the Product field, enter a name for this product.

3. In the Description field, enter a brief description for the product issue.

4. To add a module to this product, enter a name for the module in the Module column.

5. In the Description column, enter a description for the module.

6. Click Add.

7. Repeat steps 4 to 6 to add more modules.

8. Click Save.

Related Topics

• Setting Up Product Versions
• Associating Products and Items
• Issue Management Overview
• Issue Management Setup Checklist
• Getting Started With Issue Management
• Setting Issue Management Preferences
• Setting Up Issue Statuses
• Creating an Issue External Status
• Setting Up Issue Severities
• Setting Up Issue Priorities
• Setting Up Issue Types
• Setting Up Issue Sources
• Setting Up Issue Reproducibility
• Setting Up Issue Tags
• Creating Issue Role Types
• Managing Issue Status Transitions
• Creating Employee Groups for Issues
• Customizing Issue Notification Email
• Logging Issues
• Linking Issues with Cases
• Working with Related Issues
• Issue Management

General Notices