Working with Related Issues

In NetSuite, you can set up relationship types or links between issues. For example, if the relationship type is set to Blocks or Is blocked by, you can search for issues that block or are blocked by others. The relationship type is displayed on each issue in the relationship, showing also which issue influences which. The Related to type is different, as each issue can affect the other.

To define issue relationships:

1. Go to Lists > Support > Issues.

2. Click Edit next to the issue you want to define the relationship for.

3. On the Related Records subtab, click Issues. Choose the desired relationship and the issue number of the associated issue.

   Optionally, you can write a comment about this relationship in the Comment field.

4. Click Add.

5. Click Save.

The following relationship types are available:

• Blocks/Is blocked by – This relationship shows which issue blocks another and the issue that's blocked by it.

• Duplicate of/Duplicated by – This relationship shows which issue is a duplicate and the issue that's duplicated by it.

• Follow up for/Followed up by – This relationship shows which issue follows up another issue and the issue that's followed up by it.

• Injects/Injected by – This relationship shows which issue causes another issue and the issue that's caused by it.

• Is required for/Depends on – This relationship shows which issue is required for another issue and the issue that depends on it.

• Related to – This relationship shows which issue is this one related to.

For information about how to link issues with cases, see Linking Issues with Cases.

Related Topics

• Filtering Issue Notifications Using Outlook Rules
• Issue Management Overview
• Issue Management Setup Checklist
• Getting Started With Issue Management
• Setting Issue Management Preferences
• Setting Up Issue Statuses
• Creating an Issue External Status
• Setting Up Issue Severities
• Setting Up Issue Priorities
• Setting Up Issue Types
• Setting Up Issue Sources
• Setting Up Issue Reproducibility
• Setting Up Issue Tags
• Working with Products and Modules
• Creating Issue Role Types
• Managing Issue Status Transitions
• Creating Employee Groups for Issues
• Customizing Issue Notification Email
• Logging Issues
• Linking Issues with Cases
• Issue Management

General Notices