Working with Related Issues

In NetSuite, you can specify relationship types or links between issues. For example, when the relationship type is set to Blocks or Is blocked by, you can search for an issue that blocks another issue. The relationship type is displayed on each issue in the relationship, as well as indicating which issue influences which. The type Relates to is an exception to this rule, as each issue can affect each other.

To define issue relationships:

Go to Lists > Support > Issues.
Click View next to the case you want to associate with an issue and edit the issue.
On the Related Records subtab click Issues and add the wanted relationship.
Select one of the following to attach an issue:
- Select the issue number in the Issue field, and click Attach
- Click New Issue to create an issue for this case in a new window. After you save the issue and return to the case record, click Attach to add the new issue record.
Click Save.

The following relationship types are available:

Blocks/Is blocked by - This relationship shows which issue blocks another and the issue that is blocked by it.
Duplicate of/Duplicated by - This relationship shows which issue is a duplicate and the issue that is duplicated by it.
Follow up for/Followed up by - This relationship shows which issue follows up another issue and the issue that is followed up by it.
Injects/Injected by - This relationship shows which issue causes another issue and the issue that is caused by it.
Is required for/Depends on - This relationship shows which issue is required for another issue and the issue that depends on it.

To define issue relationships:

Related Topics