1. Support Management
  2. Issue Management
  3. Setting Up Issue Priorities

Setting Up Issue Priorities

Use the Issue Priorities list to create new choices for the Priority field on issue records. Assigning a priority to an issue lets the asssignee know when it should be addressed compared to other issues.

To set up issue priorities:

  1. Go to Issues > Setup > Issue Priorities.

  2. On the Issue Priorities list, click the last row if it's not already selected. This row should be blank.

  3. In the Name column, enter a name for the priority level you want to add. For example, to add to the list of default priorities, you can continue numbering P6, P7, P8, and so on.

    This name will be available to select in the Priority field on issue records.

  4. In the Description column, enter a brief description of what types of issues fit this priority level.

  5. Click Add.

  6. Click Save.

To edit an existing issue priority, click its name to make it editable. Change the name or description, and click Done. To delete a priority, click its name, and click Remove.

For example, if you want to use Low, Middle, and High, first remove the default priorities P4 and P5. Then, click P1, rename to High, and click Done. Do the same for P2 and P3 to rename them to Middle and Low.

You can rearrange issue priorities to change how they appear in the Priority field on issue records. Click the name of a priority. Use the Move Up, Move Down, and Move to Top buttons to set their order.

Related Topics

General Notices