Deleting Cases
In NetSuite, you can delete an unlimited number of support case records. If you are using a role other than administrator, you can only delete cases that you are the organizer or owner of.
To perform the mass delete update:
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Go to Lists > Mass Update > Mass Updates.
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Click Customer Support and Service, and then click Delete Cases.
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On the Criteria subtab, define which cases you want to delete.
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Click Preview.
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In the Results list, clear the box in the Apply column for each case you do not wish to delete.
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Click Perform Delete, or Return To Criteria if you want other search results.
Note:
If you want to keep data from duplicate cases, consider merging them with the original case record. See Merging Cases.