Locking Closed Cases
Locked cases are closed cases you can view, but only Administrators can reopen, edit, or update them.
Locked don't have Edit or Grab links in the cases list, and you can't update them from the Customer Center or by using the Email Case Capture feature.
Administrators, Support Administrators, and Support Managers can set closed cases to lock after a certain number of days.
To lock closed cases:
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Go to Setup > Support > Preferences > Support Preferences.
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On the General subtab, in the Case Lockout section, check the Lock Closed Cases After Lockout Period box.
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In the Period (Days) field, enter how many days a closed case should remain available for editing, updating, and reopening.
To immediately lock closed cases, enter 0.
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Click Save.