Create Cases

Cases track the issues your customers report and the responses your support reps give. Cases are created when your customers report problems, ask questions, or otherwise need to communicate with you. You can submit support cases and receive responses in English, Chinese (Simplified), French, German, Japanese, Latin American Spanish, and Portuguese (Brazil).

Cases are created in four ways:

For example, Lina from Lina's Dance Studio calls Wolfe Electronics' customer service department with a question about installing her new Creativo computer. The support rep who answers immediately creates a case record to take notes on the customer's question and retrieves her contact information.

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General Notices