Fulfilling Orders from Fulfillment Requests
The following information relates to fulfilling shipping orders from fulfillment requests. To fulfill a store pickup order from a fulfillment request, see Fulfilling Store Pickup Orders from Fulfillment Requests.
Fulfilling orders from a fulfillment request uses the pick, pack, and ship workflow. To fulfill a shipping order from a fulfillment request, you create an item fulfillment record. The fulfillment request record must have the In Progress status before you can proceed with fulfillment. You can create multiple item fulfillments from a single fulfillment request.
When you create the item fulfillment, its status is initially set to Picked. At this stage, the fulfillment request status is also Picked provided that all items in the fulfillment request have been picked; otherwise, the status remains In Progress until the items are marked as Shipped in the item fulfillment. The number of items you pick, pack, and ship in the item fulfillment are also shown in the fulfillment request. After you start fulfillment, you can no longer reject or cancel the line items in the fulfillment request.
If you delete an item fulfillment created from a fulfillment request, the fulfillment request reverts to In Progress. You can then start to fulfill from the fulfillment request again.
To fulfill a shipping order from a fulfillment request
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Go to Transactions > Sales > Manage Fulfillment Requests.
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Click View next to the fulfillment request you want to fulfill.
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Click Fulfill. The Item Fulfillment page appears.
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If both the status and quantities are correct, click Save to create an item fulfillment record.
The status is set to Picked by default, which is the first status in the pick, pack, and ship workflow. You can also skip the Picked status and select the Packed or Shipped status instead.
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Continue working on the item fulfillment record until the items in the order are shipped:
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First, in the item fulfillment record with status Picked, click Mark Packed.
After you mark an item fulfillment as packed, it status changes to Packed.
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Then, in the same item fulfillment record with status Packed, click Mark Shipped.
After you mark an item fulfillment as shipped, it status changes to Fulfilled
After items are marked as shipped in the item fulfillment record, the quantity shipped appears in the Fulfilled column in the fulfillment request.
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Fulfillment Requests + Automatic Location Assignment
If the Automatic Location Assignment feature is enabled, and depending on how the feature is set up, deleting an item fulfillment can cause NetSuite to run the automatic location assignment process again. NetSuite might then assign a different fulfillment location to the line items in the sales order, in which case a new fulfillment request will be created. See Automation Overview for more information about the main aspects of automatic location assignment and the automatic creation of fulfillment requests.