Tracking Numbers
Tracking numbers help you to follow your customer shipments. You can retrieve tracking numbers from UPS, FedEx, U.S. Postal Service® (USPS), and Airborne when you ship your packages.
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When fulfilling an order, enter the associated tracking number so that it appears in NetSuite everywhere the order appears.
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If Shipping Label Integration is enabled for the shipping items, UPS, FedEx, and USPS tracking numbers link to their website enabling you to check your package status.
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If you enter a tracking number in the item fulfillment and then check the To Be Emailed box, a copy of the form is emailed to the address or addresses listed in the To Be Emailed field.
The tracking number appears on the form as a link. Customers can click the link or open a new browser to view the status of their orders on the shipping service website.
To enter or view a tracking number on a fulfillment:
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Go to Transactions > Sales > Fulfill Orders.
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Beside the sales order you want to view or track, click Fulfill.
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Click the Packages subtab.
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Enter the tracking number in the Package Tracking Number field.
If you use Shipping Label Integration, the tracking number automatically displays after you fulfill the sales order.