Contracts and Returns
In the Software Vertical Contract Renewals SuiteApp, removal of contract items is processed through return authorizations (RMAs). You can issue returns for items at any time during a contract's term.
You can process contract item returns from the contract record or from the sales order associated with the contract.
For information about which contracts can be processed for downsell, see Managing Contracts.
Note:
Validation of the items in the RMA will be performed upon saving only if the Check Log Status field is blank or set to Pending.
Note:
Contract items created using CSV import are supported for downsell. If the price level is blank, the custom price level will be used in the RMA.