Customizing Knowledge Base Layout

When you publish a knowledge base, you can choose a layout to apply to the topics and solutions that display on the page.

To select a layout for knowledge base topics and solutions:

1. Go to Lists > Support > Knowledge Base

2. Click Edit next to a knowledge base topic on the list.

3. You can select a layout in the Topic/Category List Layout field.

4. You can select a different layout to apply to solutions in the Solution/Item List Layout field.

NetSuite ignores the HTML in basic site theme templates selected in the Topic/Category List Layout or Solution/Item List Layout fields. Only the following properties for rows and columns specified in the layout are applied to the page:

• Border Style

• Column Width

• Number of Columns

• Number of Rows

• Row Height

• Row Padding

• Paginate

• Sort Links

• Items Are Laid Out

• Use Checkerboard Effect

• Sort By

• Descending

Note:

Only the layouts selected in the Solutions/Item List Layout field display pagination and Number of Rows.

You can create a custom layout to use for your knowledge base topics and solutions. for more information, see Creating Web Site Layouts.

Related Topics

Adding a Knowledge Base as a Center Tab

Publishing a Knowledge Base

General Notices