Arranging Solutions in a Published Knowledge Base

After you add solutions to a topic, you can rearrange their order on the topic record.

To order solutions on a topic record:

1. Go to Cases > Customer Service > Topics.

2. Click Edit next to the topic you want to reorder solutions for.

3. Click the Solutions subtab.

4. Click a solution to select it.

5. Use the Move to Top and Move to Bottom buttons to set the order.

6. Click Save.

When you click a topic in a published knowledge base, the solutions show in the order you selected.

Related Topics

• Knowledge Base Setup Checklist
• Setting Up a Knowledge Base
• Creating Knowledge Base Topics
• Creating Knowledge Base Solutions
• Publishing a Knowledge Base
• Attaching Knowledge Base Solutions to Cases
• Knowledge Base

General Notices