Arranging Solutions in a Published Knowledge Base

After adding solutions to a topic, you can rearrange the order of the solutions on the topic record.

To order solutions on a topic record:

1. Go to Cases > Customer Service > Topics.

2. Click Edit next to the topic you want to reorder solutions under.

3. Click the Solutions subtab.

4. Click a solution to select it.

5. Use the Move to Top and Move to Bottom buttons to arrange them.

6. Click Save.

When you click on a topic in a published knowledge base, the solutions are listed in the order you selected.

Related Topics

Knowledge Base Setup Checklist

Setting Up a Knowledge Base

Creating Knowledge Base Topics

Creating Knowledge Base Solutions

Publishing a Knowledge Base

Attaching Knowledge Base Solutions to Cases

Knowledge Base

General Notices